Social Housing Graduate

Location
Bridgend
Application Deadline
14/07/2024
Salary
25k/year - 25k/year

Housing Graduate


A new opportunity to join Valleys to Coast, a housing association at the heart of South Wales.

 

Valleys to Coast - who we are, what we do


We are a not-for-profit organisation operating across the Bridgend County Borough Council local authority area, providing management, maintenance, and improvement services to a portfolio of rented homes, leasehold flats, commercial properties, and garages. We also develop new homes in and around the Bridgend area to support local housing needs.

 

We are an ambitious housing association with our customers at the heart of all that we do. Our vision is to help build a better Bridgend and Wales.


Our values flow through every part of our organisation and are what makes us special. We:


●      Value people - seeing the potential in those we work with and serve

●      Think differently - trying new things to improve peoples’ lives and careers

●      Have courage to see things through - speaking, working and acting with conviction, strength and determination.

 

Bridgend - a borough full of opportunity


Bridgend is a friendly town with a proud history and plenty of potential. Located along the South Wales M4 corridor, it is situated 20 miles west of Cardiff and east of Swansea making it a great place to commute - accessible within an hour’s car or train travel from West Wales to Bristol.


Recent investment has supported the regeneration of Bridgend which now offers great retail and industrial opportunities and a place where there is huge potential for growth.


Valleys to Coast has a part to play in that - we’re already building new homes; seeking creative town centre regeneration projects; engaging with local businesses and contractors through our procurement activities; working in partnership with Bridgend Council and Bridgend College on major projects; and employing the vast majority of our colleagues from within Bridgend Borough, providing good benchmarked salaries and benefits.


Join us and we can grow together.

 

We are offering a two year graduate scheme, commencing August 2024. This is an opportunity to join Valleys to Coast’s Housing, Customers and Communities directorate. We are looking for someone who can connect with all our colleagues, customers and stakeholders. In return for your skills and talent, we will help nurture you and give you experience in a busy organisation that will provide a fantastic start to your career.


Housing Graduate


Overview of the role:


●      Our two year development programme will allow you to gain valuable experience across the Housing, Customers and Communities directorate.

●      The role will require being placed in several teams within the directorate, shadowing current experienced staff, having your own customer patch/projects/tasks depending on the area the role is covering during the two year programme.

●      This will provide hands-on experience of the roles and also help with Valleys to Coast’s strategy of having safe and happy customers throughout our customer base.

●      The role will be supported by a series of in-house, external and online learning opportunities to develop your skills and knowledge


The two year programme

Specific objectives and deliverables will be agreed with the management team, the points below are a summary of the main responsibilities and accountabilities.


Rotations

 

First month to two months

 

●      Comprehensive introduction to the housing association's values, mission, and operations.

●      Networking opportunities with senior leaders and exposure to the organisation's strategic goals.

●      Discovery of Valleys to Coast. A series of shadowing opportunities with several of the teams and the team members to gain valuable insight into the work that is conducted within Valleys to Coast’s Housing directorate. You will shadow our frontline teams in Community Housing, Community Income, Our Hub, Community Engagement, and Housing Intervention Team.

●      Training will inducted for ILM Management Level

 

Months 2 - 18 Team Rotations


●      Opportunities for direct involvement in each team within the Housing Directorate on 8-12 week rotations. This might include Community Housing, Community Income including Home Ownership, Community Living, Community Engagement and Communications alongside other functions.

●      You will spend time learning all about the functions and day to day, hands on experience of the roles and responsibilities.

●      You will have guidance, mentoring and coaching from the Team Leader of that function in order to be best placed to help deliver team goals and objectives.

●      Alongside the CIH Level 2 and 3 (if applicable), you will be learning strong theoretical content and then you will combine this knowledge with practical, hands-on experience of the roles within the directorate.


Months 18-24 Project Management


●      Undertake a substantial project aligned with organisational goals.

●      Apply knowledge and skills acquired during the scheme.

●      Collaborate with cross-functional teams to address real-world challenges.



Professional Qualifications during role


(Throughout, potentially requiring study day release):


Access to training programs leading to professional qualifications, including


●      ILM Level 3.

●      CIH Level 2 Qualifications - https://www.cih.org/education/qualifications#two

●      CIH Level 3 Apprenticeship

●      Role-specific certifications to enhance technical skills and knowledge.

●      Support and resources for continuous professional development.

 

Other


●      Support the management of the Line Manager that your rotation is under:

○      creating a high support, high challenge environment for yourself and colleagues to deliver the purpose of the organisation;

○      with a focus on effective and efficient processes and continuous improvement;

○      in line with Valleys to Coasts values and behaviours frameworks to ensure we are a genuinely values-led organisation. Role modelling these behaviours at all times;

●      Ensure that all work is completed to deliver excellence, efficiency, integrity, compliance and quality;

●      Support in the effective delivery of the operational plan, to demonstrate interest in the Bridgend borough, social housing and our customers;

●      Support and work with your colleagues in your teams and networks to deliver team and organisational objectives;

●      Complete all required mandatory training and continual professional development in line with the requirements of the role;

●      Support with Health and Safety, ensuring you:

○      Take responsibility for the health and safety of yourself and others;

○      Attend all health and safety training, ensuring your mandatory training is up to date at all times;

○      Note the findings of risk assessments, ensuring these are adhered to at all times and that the safe systems of work are followed;

○      Raise any concerns you may have with regards health and safety, ensuring that all incidents are reported.

 

No job description can cover every eventuality which may arise, at various times you may be expected to carry out other duties requested by your Line Manager or Manager.


Rewards and Benefits


●      Starting Salary: £25,000 per annum.

●      Comprehensive employee benefits package, including healthcare and pension contributions, Smarter Working (including hybrid) and optional 9-day fortnight, 25 days holiday, 3 wellbeing days, 1 volunteer day.


Career Progression


●      Successful completion of the scheme may lead to permanent placement within the organisation.

●      Opportunities for career advancement and continued professional development.


Application Process


●      Online application submission, including a CV and cover letter.

●      Assessment centre featuring aptitude tests, group exercises, and interviews.

●      Final panel interview with senior leadership.


Person Specification


Experience


●      Experience of interacting with customers via telephone and face to face;

●      Experience of providing excellent customer service;

●      Have experience of communicating and engaging with different types of stakeholders using a range of verbal and written communication styles, with the ability to communicate in a way that can be easily understood at all levels;

●      Experience of having difficult and challenging conversations with customers with a variety of needs and differences (desirable)

●      Proven ability to manage a varied workload, meet performance targets and deadlines under pressure;

●      Car user and driver’s licence


Knowledge/Qualifications


●      You must have achieved a minimum of a 2.2 in your degree in the past 2 years (sociology graduate, social sciences graduate etc.)

●      Ideally this would be related to housing, social policy, social sciences or community development, however we are also keen to hear from those with other qualifications that bring relevant experience to a social housing setting.


Personal Qualities


●      Be passionate about people, go above and beyond to make a positive impact on customers;

●      Have effective numeracy skills;

●      Put forward new ideas, constructively challenge the status quo and embrace change;

●      Communicate clearly and effectively both verbally and in writing;

●      Demonstrate resilience and the desire to work in an environment where no day is ever the same;

●      Show drive, commitment and motivation, having a ‘can do attitude’;

●      Demonstrate excellent organisational skills;

●      Work with a methodical approach, building flexibility into the work

●      Work effectively under pressure, to meet deadlines and targets.

●      Be supportive and have a mature and empathetic attitude towards all customers.






Graddedig Tai


Cyfle newydd i ymuno â Cymoedd i'r Arfordir, cymdeithas tai yng nghalon De Cymru.


Cymoedd i'r Arfordir - pwy ydym ni, beth rydym yn ei wneud


Rydym yn sefydliad dielw sy'n gweithredu ar draws ardal awdurdod lleol Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, yn darparu gwasanaethau rheoli, cynnal a chadw a gwella i bortffolio o gartrefi ar rent, fflatiau lesddaliad, eiddo masnachol , a garejys. Rydym hefyd yn datblygu cartrefi newydd yn ardal Pen-y-bont ar Ogwr a'r cyffiniau i gefnogi anghenion tai lleol.


Rydym yn gymdeithas dai uchelgeisiol gyda’n cwsmeriaid yn ganolog i bopeth a wnawn.


Ein gweledigaeth yw helpu i adeiladu gwell Pen-y-bont ar Ogwr a Chymru. Mae ein gwerthoedd yn llifo trwy bob rhan o'n sefydliad a dyma sy'n ein gwneud yn arbennig.


Rydyn ni'n:


  • Gwerthfawrogi pobl - gweld potensial y rhai rydyn ni'n gweithio gyda nhw ac yn eu gwasanaethu
  • Meddwl yn wahanol - rhoi cynnig ar bethau newydd i wella bywydau a gyrfaoedd pobl
  • Meddu ar ddewrder i weld pethau drwodd - siarad, gweithio a gweithredu gydag argyhoeddiad, cryfder a phenderfyniad.


Pen-y-bont ar Ogwr - bwrdeistref llawn cyfleoedd


Mae Pen-y-bont ar Ogwr yn dref gyfeillgar gyda hanes balch a digon o botensial. Wedi'i leoli ar hyd coridor yr M4 yn Ne Cymru, mae wedi'i leoli 20 milltir i'r gorllewin o Gaerdydd ac i'r dwyrain o Abertawe sy'n golygu ei fod yn lle gwych i gymudo - yn hygyrch o fewn awr o deithio mewn car neu drên o Orllewin Cymru i Fryste.


Mae buddsoddiad diweddar wedi cefnogi adfywiad Pen-y-bont ar Ogwr sydd bellach yn cynnig cyfleoedd manwerthu a diwydiannol gwych ac yn fan lle mae potensial enfawr ar gyfer twf.


Mae gan Cymoedd i'r Arfordir ran i'w chwarae yn hynny - rydym eisoes yn adeiladu cartrefi newydd; ceisio prosiectau adfywio canol trefi creadigol; ymgysylltu â busnesau a chontractwyr lleol drwy ein gweithgareddau caffael; gweithio mewn partneriaeth â Chyngor Pen-y-bont ar Ogwr a Choleg Pen-y-bont ar Ogwr ar brosiectau mawr; a chyflogi'r mwyafrif helaeth o'n cydweithwyr o fewn Bwrdeistref Pen-y-bont ar Ogwr, gan ddarparu cyflogau a buddion wedi'u meincnodi da.


Ymunwch â ni a gallwn dyfu gyda’n gilydd.


Rydym yn cynnig cynllun dwy flynedd i raddedigion, yn dechrau ym mis Awst 2024. Dyma gyfle i ymuno â chyfarwyddiaeth Tai, Cwsmeriaid a Chymunedau Valleys to Coast. Rydym yn chwilio am rywun a all gysylltu â'n holl gydweithwyr, cwsmeriaid a rhanddeiliaid. Yn gyfnewid am eich sgiliau a’ch talent, byddwn yn helpu i’ch meithrin a rhoi profiad i chi mewn sefydliad prysur a fydd yn rhoi dechrau gwych i’ch gyrfa.


Trosolwg y swydd:


  • Bydd ein rhaglen ddatblygu dwy flynedd yn caniatáu i chi gael profiad gwerthfawr ar draws y gyfarwyddiaeth Tai, Cwsmeriaid a Chymunedau.
  • Bydd angen gosod y rôl mewn sawl tîm o fewn y gyfarwyddiaeth, cysgodi staff profiadol presennol, cael eich ardal cwsmeriaid/prosiectau/tasgau eich hun yn dibynnu ar yr ardal y mae'r rôl yn ei chwmpasu yn ystod y rhaglen ddwy flynedd.
  • Bydd hyn yn rhoi profiad ymarferol o'r rolau a hefyd yn helpu gyda strategaeth Cymoedd i'r Arfordir o gael cwsmeriaid diogel a hapus ym mhob rhan o'n sylfaen cwsmeriaid.
  • Cefnogir y rôl gan gyfres o gyfleoedd dysgu mewnol, allanol ac ar-lein i ddatblygu eich sgiliau a'ch gwybodaeth


Y rhaglen dwy flynedd


Cytunir ar amcanion penodol a'r hyn y gellir ei gyflawni gyda'r tîm rheoli, mae'r pwyntiau isod yn grynodeb o'r prif gyfrifoldebau ac atebolrwydd.


Cylchdroadau Mis cyntaf i dau fis:


  • Cyflwyniad cynhwysfawr i werthoedd, cenhadaeth, a gweithrediadau’r gymdeithas dai.
  • Cyfleoedd rhwydweithio gydag uwch arweinwyr ac amlygiad i nodau strategol y sefydliad.
  • Darganfod Cymoedd i’r Arfordir. Cyfres o gyfleoedd cysgodi gyda nifer o’r timau ac aelodau’r tîm i gael mewnwelediad gwerthfawr i’r gwaith a wneir o fewn cyfarwyddiaeth Tai Cymoedd i’r Arfordir. Byddwch yn cysgodi ein timau rheng flaen yn Tai Cymunedol, Incwm Cymunedol, Ein Hyb, Ymgysylltu â'r Gymuned, a'r Tîm Ymyrraeth Tai.
  • Bydd hyfforddiant yn cael ei sefydlu ar gyfer Misoedd Rheoli Lefel Rheoli ILM


Cylchdroadau Tîm Misoedd 2-18:


  • Cyfleoedd ar gyfer ymwneud uniongyrchol â phob tîm o fewn y Gyfarwyddiaeth Dai ar gylchdroadau 8-12 wythnos. Gallai hyn gynnwys Tai Cymunedol, Incwm Cymunedol gan gynnwys Perchnogaeth Cartref, Byw yn y Gymuned, Ymgysylltu â'r Gymuned a Chyfathrebu ochr yn ochr â swyddogaethau eraill.
  • Byddwch yn treulio amser yn dysgu popeth am y swyddogaethau ac o ddydd i ddydd, profiad ymarferol o'r rolau a'r cyfrifoldebau.
  • Byddwch yn cael arweiniad, mentora a hyfforddiant gan Arweinydd Tîm y swyddogaeth honno er mwyn bod yn y sefyllfa orau i helpu i gyflawni nodau ac amcanion tîm
  • Ochr yn ochr â Lefel 2 a 3 CIH (os yw’n berthnasol), byddwch yn dysgu cynnwys damcaniaethol cryf ac yna chi yn cyfuno'r wybodaeth hon gyda phrofiad ymarferol, ymarferol o'r rolau o fewn y gyfarwyddiaeth.


Misoedd 18-24, Rheoli Prosiect:


  • Ymgymryd â phrosiect sylweddol sy'n cyd-fynd â nodau sefydliadol.
  • Cymhwyso'r wybodaeth a'r sgiliau a ddysgwyd yn ystod y cynllun.
  • Cydweithio gyda thraws-swyddogaethol timau i fynd i'r afael â heriau'r byd go iawn.


Cymwysterau Proffesiynol yn ystod y rôl


(Drwy gydol y swydd, a allai olygu rhyddhau am ddiwrnod astudio)

Mynediad i raglenni hyfforddi sy'n arwain at gymwysterau proffesiynol, gan gynnwys 


  • ILM Lefel 3.
  • Cymwysterau Lefel 2 CIH - https://www.cih.org/education/qualifications#two
  • CIH Prentisiaeth Lefel 3
  • Tystysgrifau rôl-benodol i wella sgiliau a gwybodaeth dechnegol.
  • Cefnogaeth ac adnoddau ar gyfer datblygiad proffesiynol parhaus.


Arall

  • Cefnogi rheolwyr y Rheolwr Llinell y mae eich cylchdro o dan:
  • creu amgylchedd cymorth uchel, her uchel i chi a chydweithwyr gyflawni pwrpas y sefydliad;
  • gyda ffocws ar brosesau effeithiol ac effeithlon a gwelliant parhaus;
  • yn unol â fframweithiau gwerthoedd ac ymddygiad Cymoedd i’r Arfordir i sicrhau ein bod yn sefydliad sy’n cael ei arwain gan werthoedd. Rôl fodelu’r ymddygiadau hyn bob amser.
  • Sicrhau bod yr holl waith yn cael ei gwblhau i sicrhau rhagoriaeth, effeithlonrwydd, uniondeb, cydymffurfiaeth ac ansawdd;
  • Cefnogaeth wrth gyflwyno’r cynllun gweithredol yn effeithiol, i ddangos diddordeb ym mwrdeistref Pen-y-bont ar Ogwr, tai cymdeithasol a’n cwsmeriaid;
  • Cefnogi a gweithio gyda'ch cydweithwyr yn eich timau a'ch rhwydweithiau i gyflawni amcanion y tîm a'r sefydliad
  • Cwblhau'r holl hyfforddiant gorfodol gofynnol a datblygiad proffesiynol parhaus yn unol â gofynion y rôl;
  • Cefnogaeth gydag Iechyd a Diogelwch, gan sicrhau eich bod:
  • Yn cymeryd gyfrifoldeb am eich iechyd a diogelwch eich hun ac eraill;
  • Mynychu pob hyfforddiant iechyd a diogelwch, gan sicrhau bod eich hyfforddiant gorfodol yn gyfredol bob amser;
  • Sylwi ar ganfyddiadau asesiadau risg, gan sicrhau y glynir at y rhain bob amser a bod y systemau gwaith diogel yn cael eu dilyn;
  • Codi unrhyw bryderon sydd gennych o ran iechyd a diogelwch, gan sicrhau bod pob digwyddiad yn cael ei adrodd.


Ni all unrhyw swydd ddisgrifiad gynnwys pob posibilrwydd a all godi, ar adegau amrywiol efallai y bydd disgwyl i chi gyflawni dyletswyddau eraill y bydd eich Rheolwr Llinell neu Reolwr yn gofyn amdanynt.


Gwobrau a Buddiannau


  • Cyflog Cychwynnol: £25,000 y flwyddyn.
  • Pecyn buddion cyflogeion cynhwysfawr, gan gynnwys gofal iechyd a chyfraniadau pensiwn, Gweithio'n Gallach (gan gynnwys hybrid) a phythefnos 9 diwrnod dewisol, 25 diwrnod o wyliau, 3 diwrnod llesiant, 1 diwrnod gwirfoddol.


Dilyniant


  • Gall cwblhau'r cynllun yn llwyddiannus arwain at leoliad parhaol o fewn y sefydliad.
  • Cyfleoedd ar gyfer dyrchafiad gyrfa a datblygiad proffesiynol parhaus.


Proses Ymgeisio


  • Cyflwyno cais ar-lein, gan gynnwys CV a llythyr eglurhaol.
  • Canolfan asesu yn cynnwys profion dawn, ymarferion grŵp, a chyfweliadau.
  • Cyfweliad panel terfynol ag uwch arweinwyr.


Manyleb Person


Profiad


  • Profiad o ryngweithio â chwsmeriaid dros y ffôn ac wyneb yn wyneb;
  • Profiad o ddarparu gwasanaeth cwsmeriaid rhagorol;
  • Profiad o gyfathrebu ac ymgysylltu â gwahanol fathau o randdeiliaid gan ddefnyddio amrywiaeth o arddulliau cyfathrebu llafar ac ysgrifenedig, gyda'r gallu i gyfathrebu mewn ffordd sy'n hawdd ei deall ar bob lefel;
  • Profiad o gael sgyrsiau anodd a heriol gyda chwsmeriaid ag amrywiaeth o anghenion a gwahaniaethau (dymunol)
  • Gallu profedig i reoli amrywiaeth o anghenion. llwyth gwaith, cwrdd â thargedau perfformiad a therfynau amser dan bwysau;
  • Defnyddiwr car a thrwydded gyrrwr


Gwybodaeth/Cymwysterau


  • Rhaid eich bod wedi cyflawni o leiaf 2.2 yn eich gradd yn y 2 flynedd ddiwethaf.
  • Yn ddelfrydol byddai hyn yn ymwneud â thai, polisi cymdeithasol, cymdeithasol gwyddoniaeth neu ddatblygu cymunedol, fodd bynnag rydym hefyd yn awyddus i glywed gan y rhai sydd â chymwysterau eraill sy'n dod â phrofiad perthnasol i leoliad tai cymdeithasol.


Rhinweddau Personol


  • Byddwch yn angerddol dros bobl, ewch gam ymhellach i gael effaith gadarnhaol ar gwsmeriaid
  • Meddu ar sgiliau rhifedd effeithiol;
  • Cyflwyno syniadau newydd, herio'r status quo yn adeiladol a chroesawu newid
  • Cyfathrebu'n glir ac yn effeithiol ar lafar ac yn fewnol ysgrifennu;
  • Dangos gwytnwch a'r awydd i weithio mewn amgylchedd lle nad yw diwrnod byth yr un peth;
  • Dangos egni, ymrwymiad a chymhelliant, bod ag agwedd 'gallu gwneud';
  • Dangos sgiliau trefnu rhagorol;
  • Gweithio gydag ymagwedd drefnus, adeiladu hyblygrwydd yn y gwaith
  • Gweithio'n effeithiol dan bwysau, i gwrdd â therfynau amser a thargedau.
  • Byddwch yn gefnogol a bod ag agwedd aeddfed ac empathig tuag at bob cwsmer.



Welcome to the Venture Graduate Programme!

You are one step closing to finding your perfect job!

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To be eligible to apply for the programme, you must:

  1. have the right to live and work in the UK on a permanent basis or have a 2-year Graduate Visa and
  2. must have completed your studies by the vacancy start date.

Please only submit an application if you meet these requirements.

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